Huddle Support

Open Settings (the gear in Huddle) → Your data and tap Continue with Apple or Continue with Google. From then on, changes are backed up a few seconds after you make them, and the same sign-in restores them on a new phone. Backup is off until you sign in, and you can sign out at any time; the phone keeps its data.

Install Huddle, open Settings → Your data, and sign in with the same Apple or Google account you used before. Your backup is merged into the new phone. Anything you had not backed up (if you never signed in on the old phone) cannot be recovered by us, because it only ever existed on that phone.

Settings → Your data → Hold to delete my data. This deletes your cloud backup, your sign-in account with us and every tool’s saved data on the phone. One account backs up all Hyperfocused Apps apps, so this also deletes the backups of every other Hyperfocused Apps app under that account; those apps keep what is on their phones and stop backing up. You will be asked to confirm with Apple or Google first. It cannot be undone. If you are signed out, it clears the phone only; sign in first to remove a cloud backup too. You can also email Hyperfocusedengineer@gmail.com with a deletion request and we will do it for you.

Every tool has its own reset in its own settings (open the tool, then look for Reset or Clear). That clears that tool only; the others are untouched.

Yes. Huddle needs no internet connection and no account. If you have turned the backup on, it catches up the next time you are online.

On a grown-up’s phone, open Settings → Your household, answer the grown-up question and create the household. Share or read out its 8-character code, then on each family phone open Settings → Your household → Join with a code. A kid’s phone joins with a picture you pick: no name, email, account or birthday (you can give the kid a name that stays on your own phone). Up to six phones. If the code gets out, the organizer can change it.

Kid Mode hands a phone to one kid: each tool shows only their own chores, jars and coupons, and sign-in, backup, sharing, links and every grown-up setting are hidden. Turn it on in Settings → Your household on the kid’s phone (a grown-up question first, and an optional 4-digit PIN). Leaving it asks the grown-up question and the PIN.

On the kid’s phone, tap Leave Kid Mode, answer the grown-up question, then Forgot the PIN?. If the phone is in a household, a grown-up can release it from their own phone: Settings → Your household → Manage household → that kid → Release from Kid Mode, then Check for a release on the kid’s phone. Otherwise a 24-hour wait starts; after it, the grown-up question clears the PIN. The wait counts while Huddle is open, and time with it closed counts once the phone is online (Check the time online). Changing the phone’s date doesn’t shorten the wait: it starts it over. Wrong PINs make you wait longer each time.

The phone is no longer recognised as the one that joined. Nothing saved on it is lost. Open Settings → Your household and join again with the household’s code. If it was the only grown-up’s phone, enter your recovery code instead (Have a recovery code?): the phone becomes the household’s organizer again.

On the new phone, open Settings → Your household, answer the grown-up question, tap Have a recovery code? and enter your recovery code: the 12 characters Huddle showed when the household was created (you can see it again on the grown-up’s phone under Your household → Recovery code). You also type the household’s 8-character code, which any phone still in the household shows. The new phone becomes the organizer, the old phone’s place is removed, and you get a new recovery code to save (a recovery code works once, and it is also replaced when the household is handed over to another grown-up). After deleting and reinstalling Huddle on the same phone, the phone may still hold the code: then it only asks for your name. Without the recovery code, another grown-up in the household can make you a grown-up again after you join with the household code. If nobody has either, email Hyperfocusedengineer@gmail.com.

To make this unlikely: keep the recovery code somewhere safe. And when you start a household, sign in first (Settings → Your data): a household started while signed in follows your account to any phone.

Deleting Huddle deletes what it saved, except two things iOS keeps in the iPhone’s keychain: a household’s recovery code (on a grown-up’s phone that created or recovered the household) and Kid Mode’s PIN as a salted hash. A reinstalled Huddle throws the old PIN record away. The recovery code is kept on purpose, so the same phone can take its household back after a reinstall. To remove it first: leave or delete the household, or Settings → Your household → Recovery code → Hold to forget the code on this phone. Deleting and reinstalling Huddle also turns Kid Mode off; that is by design (it takes the phone’s passcode holder to delete an app, and Screen Time can block deleting apps).

It isn’t gone. If you joined or created the household while signed in with Apple or Google, the household belongs to that account. Signed out, Huddle shows “Sign in again to get your household back” and touches nothing; sign in with the same account under Settings → Your data and it is back as it was. Signing in with a different account won’t find it.

The household’s. It is set from the organizer’s phone the first time it opens the shared chores, and any grown-up can change it in Chore Chart → Grown-ups → Chores → Household time zone. A new day starts at midnight there and take-turns chores move on at the start of Sunday there, on every phone, wherever that phone is.

If it says You’re the only one in this household: the Apple or Google account you chose already exists, so signing in would replace this phone’s place in the household, and with nobody else in it the household and its chores would be deleted. Huddle never does that silently: delete it and sign in, or cancel. (To keep a household with an account, sign in first and start the household after.)

If it says You’re the only grown-up in your household: the Apple or Google account you chose already exists, so signing in would take this phone out of its household, and you are the household’s only grown-up. Huddle never leaves a household to its kids, so it stops and asks: hand the household over to another confirmed grown-up (if there is none, cancel, confirm someone as a grown-up under Your household, and sign in again), delete the household for everyone, or cancel the sign-in. Nothing changes until you choose.

After 12 months with no activity a household expires: every phone in it says so, and it is deleted when the last phone leaves. The organizer can also delete it at any time, and we will delete one for you if you email us.

Settings → Your household → Report and leave household writes us an email and takes your phone out of the household. The household organizer can remove any member.

Actions that hand out money, screen time or rewards ask for a quick multiplication answer that an adult can do in seconds. Wrong answers start a growing cooldown so guessing is slow. It approves only that one action; there is no lasting unlock.

Huddle is free and currently has no in-app purchases, so there is nothing to restore. If paid features are added later, they will be sold through the App Store and restorable from the app’s settings with the Apple ID that bought them.

All payments for iOS apps go through Apple, so refunds do too. Go to reportaproblem.apple.com, sign in with your Apple ID and choose the purchase. We cannot issue refunds ourselves.

Email Hyperfocusedengineer@gmail.com with your iPhone model, iOS version and what happened. We read every message.